Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. AM²LUXE is an online-only store, so all returns are processed online.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

Gel polish is final sale and cannot be returned or exchanged. Due to the nature of beauty and personal care products, all gel polish sales are final.

Press-on nails may be returned within 14 days of delivery if completely unused and in original packaging. All approved returns are subject to a 15% restocking fee, which will be deducted from your refund.

To start a return, log into your account at am2luxe.com, select the order you'd like to return, and follow the prompts to submit your request. Once your return is accepted, we'll send you a return shipping label and instructions on how to send your package. Please send returns to: PO Box 220, Athens, WV 24712. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We do not accept returns on gel polish, sale items, or gift cards.

Exchanges

The fastest way to get what you want is to return your eligible item and, once the return is accepted, place a new order.

European Union — 14-Day Cooling Off Period

If your order is shipping to the European Union, you have the right to cancel or return within 14 days for any reason. Your item must be unused and in its original packaging with tags. Proof of purchase is required. The 15% restocking fee applies.

Refunds

Once we receive and inspect your return, we'll notify you of the approval decision. If approved, you'll be refunded to your original payment method within 10 business days, minus the 15% restocking fee. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, contact us at am2luxepop@gmail.com.